2/28/2023 0 Comments Opal necklace goldPlease see our Returns Policy page for full details.Ī: All of our jewelry is handcrafted in our studio located in Central Florida. Just contact us within 14 days of receiving your package to initiate your refund or exchange. Q: What is your return and exchange policy?Ī: We offer a 14 day full refund policy, and 30 day warranty on all jewelry (with the exception of custom pieces). There may be additional fees for extra length on necklaces. Just contact us at 14 days of delivery and we will work with you on your exchange. Q: What if what I order doesn't fit? Can I exchange it for a different size or length?Ī: Yes, of course. Please see our Shipping Info page for more information on estimated transit times. For shipping time, it depends on which shipping method you choose at checkout. Q: How long will it take to receive my package?Ī: Our processing time takes 1-3 business days. The rule of thumb is: always last on, first off. Never keep your jewelry in the bathroom as humidity is the enemy. The best way to store your jewelry is in air-tight plastic baggies. After each wear, gently wipe each piece of jewelry clean of make up and skin oils with a jewelry polishing cloth. Always take off your jewelry before showering, swimming or if you know you will be sweating a lot. Apply makeup and hairspray before putting on your jewelry. If the package is returned back to us for the reasons listed above, you will inquire a re-delivery fee & your original shipping costs are non-refundable.Ī: Keep your jewelry dry. The tracking will show your package still being at a major US city (like Miami, FL), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas.Īny packages that are not claimed through your local customs officials and/or post office due to unpaid custom fees/taxes, incorrect address provided, etc. Once your package is outside the US, there will be no update until it’s been delivered. Once they ship overseas, the tracking number will not be updated. » The tracking numbers for international shipments only show where they are in the USA. These fees are NOT extra shipping charges. I recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable. Many countries will charge custom/tax fees in order to receive your package and I have no control over this. » We are not responsible for any tax or custom fees associated with your purchase. If you would like expedited international shipping, please message me before you make your purchase. I will not be held responsible for delivery times as it is out of my control. We have no control over how long your country's customs officials will hold a package, nor do we have any way of predicting how long they will take. However, occasionally packages can be delayed substantially up to 45 days due to the package going through customs. » All international orders are shipped USPS First Class Mail International. If you are in the U.K., Australia, New Zealand, Norway, or Germany, please shop on our Etsy shop at TRANSIT TIME Please be aware that packages are taking quite longer that usual to get delivered when sent outside the US.Īs for January 1 2021, we do not ship to most international countries. There are significant delays for international shipping times due to COVID-19. *These options are only available for domestic mailing addresses. Priority Mail Express includes $100 in insurance coverage on lost or damaged packages. For example, if you purchase your item on a Tuesday, we will ship off the item on Wednesday and the item will be delivered Thursday or Friday. We will always ship express items one business day after the order is submitted. USPS Priority Express Mail* – Delivery is guaranteed 1-2 days from the date of shipment. Priority mail also includes $50 in insurance on lost or damaged packages. With the USPS Priority Mail option, your items will get delivered within 2-3 business days after the date of shipment, based on where you are located within the country. USPS Priority Mail* – Delivery 2-3 business days after date of shipment. If you need the item delivered sooner, please select either the USPS Priority Mail or USPS Priority Mail EXPRESS option at checkout. I cannot guarantee delivery dates, as they are only estimations and I will not be held responsible as it is out of my control. While 3-7 business days is very common, there are times where it does take longer. Standard Shipping - USPS First Class Mailĭelivery time is usually 3 to 7 business days from the date of shipment. Please allow this time for us to make and ship your jewelry. Our current jewelry production time is 2-4 business days.
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